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Account and Data Deletion

Last updated: 8 September 2026 Türkçe

This page explains how users of the Etika app (COMCE) can delete their account and associated data. You do not need to wait for our approval — you can complete the deletion yourself, in seconds, from inside the App.

1. Delete from inside the app (recommended)

  1. Open the Etika app and sign in to your account.
  2. Go to the Profile tab in the bottom menu.
  3. Tap Delete account at the bottom of the page.
  4. Read the warning and confirm with Delete permanently.

The moment you confirm, your account, favorites, shopping lists and sensitivity preferences are permanently deleted from the server; your scan history is removed from your device and you are signed out. This cannot be undone.

2. If you cannot access the app

If you no longer have your phone or have uninstalled the App, you can send your deletion request by email:

  1. Email [email protected].
  2. Use the subject line Etika Account Deletion Request.
  3. State the email address you signed in with (your Google or Apple account).
  4. We delete your account and associated data within 30 days of receiving the request, and confirm by email once it is done.

3. Data that is deleted

When the account is deleted, the following is permanently removed:

  • Account id and session information
  • Name, email and profile information received from the OAuth provider
  • Allergy, food sensitivity and nutrient threshold preferences
  • Favorited products
  • Your shopping lists and any share links generated for them (the links stop working)

4. Data that is retained or not deleted

  • Scan history and local cache on your device may remain on the device after the account is deleted. You can remove them from History → Delete all in the App or by clearing the App’s data.
  • Products you contributed and their published images stay in the catalog; that is now general information about the product. However, the record is unlinked from you: your email address and device information are removed from the contribution record.
  • Anonymous missing-barcode records kept for barcodes that were not in the catalog (never linked to your identity) may be retained to improve the catalog.
  • Moderation photos from error reports you submitted are deleted within 60 days.
  • Technical records that must be retained for a limited time for legal or security reasons (if any) are kept only for as long as necessary.

5. Deleting data without deleting your account

Inside the App you can, without deleting your account:

  • Scan history: delete entries individually or all at once
  • Favorites: remove products from the favorites list
  • Shopping lists: delete a list or stop sharing it
  • Sensitivity preferences: change or clear your selections in the Profile screen

If you want all cloud-stored profile, favorite or list data removed without deleting your account, email [email protected] with the subject Data deletion request.

6. Guest use (without signing in)

If you use the App without signing in, your data is stored only on your device and there is no account record with us to delete. You can remove it by clearing the App’s data in your device settings or by using the deletion options inside the App.

7. A note on subscriptions

If you have a Premium subscription, deleting your account does not cancel it. The subscription is tied to your App Store or Google Play account and must be cancelled there.

8. Contact

Questions: [email protected] · Privacy Policy